Jobs Aids, Infographics & Guides
Job Aid vs. eLearning
Tools: Canva
Learning objective: By the end of this guide, learners will be able to accurately determine whether to create a job aid or an eLearning course by evaluating content complexity, frequency of use, learner background, training objectives, content stability, and resource availability, ensuring efficient and effective training design within organizational constraints.
Front Desk Onboarding Guide
Tools: Word
Learning objective: By the end of the onboarding process, you will be proficient in utilizing the Front Desk Coordinator Onboarding Checklist to facilitate your integration into the role. Both you, as the Front Desk Coordinator, and your Trainer will utilize this checklist to ensure comprehensive coverage of all necessary information. While acknowledging that certain tasks may not be applicable to your specific practice and additional responsibilities might not be explicitly listed, you will understand that completion of all tasks, regardless of listing, is essential. You will systematically check off each task upon completion to monitor your progress, allowing for flexibility in task order as determined by your Trainer.
Quick Tips for Effective Customer Service (Pocket Guide)
Tools: Canva
Learning objective: By the end of using this pocket guide, you will be proficient in applying key customer service techniques tailored to your role in an oral surgery practice. Both you, as a staff member, and your supervisor can use this guide to ensure you are equipped with effective communication strategies, de-escalation methods, and active listening skills. While recognizing that not every interaction will follow the exact scenarios outlined, you will understand that adapting these principles is crucial for providing a positive patient experience. You will refer to this guide regularly to reinforce best practices, allowing for flexibility in applying the tips based on each unique situation.
How to Check Your Engine Oil
Tools: Canva
Learning objective: When given this How to Check Your Engine Oil, the new drivers or seasoned drivers, will be able to understand how to adequately check their engine oil to prolong the longevity of their vehicles.
How to prepare for your first apartment
Tools: Canva
Learning objective: The new apartment renter will be able to use this checklist prior to moving in to understand everything that will be needed of them to enjoy their new home at ease.
Create Your Own Smoothie
Tools: Canva
Learning objective: The gym goers will be able to understand the six steps and the various ingredients that a smoothie entails by using this informational sheet.
Desk Yoga for a Healthy Workday
Tools: Canva
Learning objective: Participants will proficiently execute a set of five desk yoga stretches targeting discomfort from desk work, ensuring proper form through self-assessment, and aiming to complete the routine within 5-10 minutes daily for improved physical well-being.
8 Email Etiquette Rules of Thumb
Tools: Canva
Learning objective: By reviewing the Email Etiquette Infographic, individuals will refine their email skills, ensuring clearer communication, adherence to company standards, and improved professional relationships.
Calendar Mastery: Navigating Meetings and Deadlines
Tools: Canva
Learning objective: The Calendar Mastery Infographic empowers individuals to strategically manage their calendars, optimizing focused work, minimizing interruptions, and achieving a balanced integration of professional and personal commitments, thereby enhancing productivity and work-life harmony.
Train the Trainer Checklist
Tools: Canva
Learning objective: Our team will be able to effectively communicate the 'Why' behind initiatives to RODs/Leaders, identify and articulate the WIIFM (What's In It For Me) for both the RODs/Leaders and PLs/Directs, and establish clear expectations for communication, follow-up, and feedback in order to drive engagement and measure the impact of training initiatives.